What does Child Works manufacture?
Child Works designs and manufactures commercial-grade playground components and replacement parts, including swing seats, chains, climbers, activity panels, and structural hardware. Our products are built for parks, schools, municipalities, and contractors who need durable, safety-compliant solutions.

 
Who are your products designed for?
Our products are made for:

-Parks & Recreation departments
-Schools and childcare centers
-Churches and community organizations
-Playground contractors and installers
-Maintenance teams replacing worn or damaged parts
 
Are Child Works products commercial-grade?
Yes. All products are designed for commercial use, meaning they are built to withstand heavy, daily use in public environments.

 
Are your products safety compliant?
Yes. Many of our products are IPEMA-certified and designed to meet or exceed industry safety standards for public playgrounds.

Can I order directly online?
Yes. You can browse our full catalog and purchase directly through our website. Simply add items to your cart and proceed to checkout.

 
Can I submit a purchase order (PO)?
Absolutely. We work with schools, municipalities, and organizations that require purchase orders. Please contact our team to submit your PO and complete your order.

 
Do you offer product bundles or kits?
We can suggest commonly paired components, such as complete swing assemblies, to make ordering faster and easier. These are especially helpful for replacement projects. Contact our team for recommendations.

 

Do you accept tax-exempt purchases?
Yes. ChildWorks supports tax-exempt purchases for qualified organizations, including schools, municipalities, and nonprofits.

To place a tax-exempt order, contact our team and we'll help you get your tax-exempt account set-up.

How quickly will my order ship?
Most in-stock items ship within 1-2 weeks. However, the majority of our parts are made-to-order. Our made-to-order parts have longer lead times. On each product page, you'll find estimated lead times. Lead times may vary depending on product availability and order size.

 
Do you ship across the United States and Canada?
Yes. We ship throughout the U.S. and Canada. Shipping costs and delivery timelines will be calculated at checkout or provided with your quote.

How do I know which part I need?
We recommend starting with:

-Product category (swings, climbers, panels, etc.)
-Specifications like size, material, and use case

If you’re unsure, our team can help you identify the correct part based on your existing playground setup.

 
Are your components compatible with other playground brands?
Many of our components are designed to be universally compatible with standard commercial playground systems. However, compatibility can vary based on the structure, manufacturer, and connection points and hardware.

If you’re unsure, contact us with:

-Photos of your existing equipment
-Measurements or specifications

We’ll help you find the right fit.

 
Do you offer replacement parts for older playgrounds?
Yes. We specialize in replacement components for existing playground structures, even if they were not originally manufactured by Child Works.

 
What size swing chain or hardware do I need?
This depends on:

-The height of your swing set
-The type of seat being used
-The mounting hardware

We recommend reviewing product specifications or contacting our team for guidance to ensure proper fit and safety compliance.

Do you provide installation services?
Child Works primarily manufactures components, but we can connect you with trusted installers and partners if needed.

 
Are installation instructions included?
Some products include installation guidance. If you need additional support, our team is available to assist.

 
How do I maintain playground components?
Regular maintenance is key. We recommend:

-Inspecting hardware and connections regularly
-Checking for wear on moving parts (chains, hangers, seats)
-Replacing damaged components promptly

Do your products come with a warranty?
Yes. Our products include warranties. Check out our warranty page for more information.

 
What is your return policy?
Returns may be accepted for unused products in original condition within a specified timeframe. Please contact our team to see if your order qualifies for our a return. You can read more about our return policy on our parent company's website here.

 
What if I ordered the wrong part?
No problem—contact us as soon as possible so we can cancel your order before it moves into production.

 
How can I contact Child Works?
You can reach our team by:

-Phone at 866-320-6675
-Website contact form located here

We’re here to help you find the right solution quickly and confidently.

What is the best material for commercial swing seats?
Rubber seats are the most common due to their durability and flexibility, while plastic seats offer lightweight and weather-resistant options.

 
How often should playground parts be replaced?
It depends on usage, but high-traffic playgrounds should be inspected regularly and components replaced as soon as signs of wear appear.

 
Can I upgrade my playground without replacing the entire structure?
Yes. Many playgrounds can be refreshed with new components like climbers, panels, and slides, extending the life of your existing structure.